Tag Archive for: public sphere

This summer I have wrote a lot about good governance programs to fight corruption, improve government effectiveness and accountability, and how they they are crucial to developing countries economic development, overall prosperity, and empowerment of civil society. One issue, however, can be the monitoring and evaluation of democracy and governance projects, which can sometimes be difficult–public opinion surveys as a form of measurement can be fraudulent, or uneven, and systems can be disorderly. Although ICTs are not a panacea for a development, they can help to streamline democratic and good governance strategies, and embolden civil society to play a participatory role. Some of the ways ICTs can be employed in democracy and governance projects, such as e-government strategies, election monitoring systems and enabling citizen media, can drastically improve the efficiency of these initiatives. Based on what I have learned so far, below are suggestions for monitoring and evaluation for an e-governance strategy, how to implement an election monitoring system from the beginning til the end, and how best to measure the effectiveness of citizen media:

1. E-government and Participation

  • Benefits: Transparency can be enhanced through the free sharing of government data based on open standards. Citizens are empowered to question the actions of regulators and bring up issues. The ability of e-government to handle speed and complexity can also underpin regulatory reform.  E-government can add agility to public service delivery to help governments respond to an expanded set of demands even as revenues fall short.

First, on the project level, question if the inputs used for implementation and direct deliverables were actually produced. The government’s progression or regression should not rely solely on this because there are other outside variables. For the overall implementation, ask if the resources requested in place, and were the benchmarks that were set reached? Featured below is a timeline on how to implement a good e-government strategy.

Phases of e-government

Source: ITU

 

2. Strengthen Rule of Law with Crowdsource Election monitoring:

  • Benefits: Support for election monitoring may be provided prior to and/or during national or local elections and can encourage citizens to share reports from their community about voting crimes, ballot stuffing and map these crimes using Ushahidi. By documenting election crimes, it can provide evidence of corrupt practices by election officials, and empower citizens to become more engaged.
  • Drawbacks: Publicizing information to the  broad public means without checking the information’s validity these systems can be abused in favor of one political party or the other, and elections can be highly contested.
Photo Credit: movement.org

Photo Credit: movement.org

 

Below are systematic instructions on how to implement the “all other stuff” needed for a election monitoring system, like Ushahidi:

Step 1. Create a timeline that includes goals you have accomplished by different marker points leading up to the election, and reaching target audiences

Step 2. The more information reports the better for the platform, but consider a primary goal and focus on filtering information about that goal to the platform, put it in the About section.

Step 3. Target your audience and know how they can be reached for example

  • Community partners
  • Crowd
  • Volunteers

Step 4. Figure out who your allies are—NGOs and civil society organizations that will want to support, and provide resources for more free and fair elections in your country. Figure out what groups would be best for voter education, voter registration drives, civic engagement or anti-corruption. Building a new strategy on top of the already existing ones will help to promote the campaign and making it more sustainable overtime.

Step 5. Reach out and meet with the groups you have targeted—and make sure to identify people from that country living abroad, reach out to the diaspora. Ask yourself the following questions when the program is implemented: should all reports be part of the same platform? Should reports come in before voting begins or just offenses taking place during elections? What about outreach after the election takes place for follow-up M&E?

Step 6. Get the word out to as many citizens as possible using flyers, local media, and target online influencers, such as those on Twitter or Facebook. Attract volunteers to assist in the overall outreach and publicity plan—a volunteer coordinator, technical advisor and, if possible, a verification team or local representatives, to relay and confirm what monitoring the electoral processes is all about.

Step 7. Information sources:

  • Mobiles: Frontline SMS can work as reception software for submissions via text.
  • Email/Twitter/Facebook: Consider creating a web form to link people to on social networks which asks for everything you need, including, detailed location information, category and multimedia.
  • Media Reports and Journalists: Have volunteers look in the news for relevant information to be included in the reports
  • Verification team: Either a local organization or journalist works best—on site that is able to receive alerts from the platform on events happening around their polling stations to be able to verify what is going on. Cuidemos el Voto modeled Ushahidi slightly for incoming reports from whitelisted people to show up automatically, for example non-governmental election monitoring organizations.

Step 9. Monitoring and Evaluation

  • Closing the loop of information: How will you show citizens who provided information on electoral fraud that you received it? Have a system in place to tell community representatives that the information was received and it will be acted upon.
  • How will you act on that information in the country’s courtrooms, though? Make sure to preserve the documentation of election fraud that your platform has received so that it can serve to hold the perpetrators accountable in court.

3. Citizen Media

Citizen media allows content to be produced by private citizens outside of large media conglomerates and state run media outlets to tell their stories and provide bottom up information. Also known as citizen journalism, participatory media, and democratic media, citizen media is burgeoning with all of the technological tools and systems available that simplify the production and distribution of media

  1. Benefits: In addition to the above-mentioned benefits, citizen media also allows a sense of community where up-to date news covers a variety of angles, stories, and topics found in hard to reach places.
  2. Drawbacks: It can be risky for the citizens journalists and their supporters. They can be identified and targeted by members of the oppression, where they will be put in jail or tortured. There is no gatekeeping, verifying, or regulating the information—this is not a problem when it comes to video or photos, but definitely with information. Also, connectivity issues may not allow citizens to upload the information.
  3. Helpful Resources: This journalist’s toolkit is a training site for multimedia and online journalists.
  4. Monitoring and Evaluation for citizen media projects: Governments have foreign policy and economic agendas that guide their choices on how they fund projects, therefore, it’s important that the grantees and activists understand and share the same objectives. This is also beneficial to learn from projects over time to avoid redundancy and enhance efficiency of implementation.
  5. Measurement approaches—Some corporate funding agencies like the Gates Foundation, Skoll Foundation, and Omidyar Network insist on measuring citizen media projects, while other funding agencies like the Knight Foundation insist less on measurement. It’s important to measure both quantitative and qualitative outcomes and give constructive feedback to the contributors so that they can become more effective.
  • Quantitative—Objectives may sometimes change in response to your context, but keep the end goal in mind, continue to measure yourself against the objectives. This can be done through web analytics or web metrics—website performance monitoring service to understand and optimize website usage
  • Qualitative—Primarily anecdotal and used to shift policy objectives. In the end, however, it’s about visualizing the change you are trying to bring in the world, and making it happen.

 

 

 

 

 

 

 

 

Cambodian women in computer class

Another flame is your husband who you stay with forever

You should serve well don’t make him disappointed

Forgive him in the name of woman; don’t speak in the way that you consider him as equal

No matter what happen we have to wait to listen with the bad word (even if he say something bad you have to listen)”

This is an excerpt from the Chbap (law) Srey (woman), a traditional Cambodian proverb, outlining the codes of conduct women are expected to follow in their society.

Sopheap Chak, with the computer notebook on her lap, at Cambodia's first Blogger Summit at Pannasastra University

Sopheap Chak at Cambodia's first Blogger Summit at Pannasastra University Photo Credit: David Sasaki

Sopheap Chak’s ambition is to break this social taboo by using social media to educate Cambodia’s women and youth.

The Clogher [defined as a female Clogger = Cambodian Blogger] uses her blog to mentor other young women, urging them to step out of their comfort zone and get educated.

She also advocates and speaks at conferences for Cambodian youth to work together and make social change. The youth civic mobilization taking hold in the Southeast Asian country is increasingly being arranged as a digital movement.

According to Chak, “Over the past few years, civic mobilization in Cambodia has gained momentum with the emerging power of digital and social media. Unlike in rice production where farmers awaited the rains for a good yield of crop, the young generations no longer await the initiatives from the government or civil society organizations to yield results.”

The Cambodian youth are taking the future into their hands, organizing numerous events and initiatives, to encourage their innovative collaboration to make change.

On June 4, Chak spoke at the Khmer Talks to over 200 attendees. The monthly events are hosted by the Khmer Young Entrepreneurs (KYEs), a group of young emerging Cambodian leaders, who on their website state they believe in, “personal empowerment.”

Khmer Talks is an informal online platform where emerging social and business entrepreneurs gather together in forums and public speaking events, they express unique and innovative ideas in their local Khmer language.

Screen shot of cambodian women in business facebook pageA couple weeks ago on June 10, Chak went to another event organized through the group’s Facebook page called the Cambodian Women in Business.

Their page, established on Facebook in November 2009, imparts experiences of women doing business and networking in Cambodia. A number of formal gatherings have been held for the women with the support of the International Finance Cooperation of Cambodia.

Chek writes, “About 40 network participants showed up at the gathering June 3 to discuss the role of Facebook in facilitating their various businesses. The event was participated by bloggers, e-entrepreneurs, business women, and civil society organizations.”

In addition to the events that perpetuate the cycle of ideas and collaboration, InSTEDD’s first iLab in Southeast Asia, is headquartered in Phnom Penh.

The InSTEDD iLab is a participatory development project launched in Cambodia in 2007. Their goal is to build technological capacity through collaborative learning and cross sector partnerships, to address health, safety and developmental issues in the Mekong Basin.

The Cambodian people, communities, and local organizations know what challenges they face, InSTEDD iLabs merely aim to leverage the technological solutions to help address them.

Social media and technology has revived civic mobilization in Cambodia. Collaborative and innovative solutions help are helping to bring a new kind of digital empowerment to a the tattered Southeast Asian country.

 

 

U.N. Logo with computer and wireless signal next to it

Photo credit: Governify

Amidst the Middle Eastern revolutions and wake of the Arab Spring, the U.N. released a report last month announcing that Internet access is a basic human right, but some people are unconvinced.

The report, which was released May 16, is in conjunction with the ongoing response to the disconnection of Internet access and filtering of content by authoritarian governments around the world.

The UN Special Rapporteur on Freedom of Opinion and Expression, Frank La Rue, presented his report on freedom of expression and the Internet to the U.N. Human Rights Council (OHCHR) in Geneva last Friday.

The report states that the Internet has become an important medium upon which human expression occurs.

photo of Frank La Rue Photo Credit: UN, Jean Marc Ferré

Photo Credit: © U.N.- Jean Marc Ferré

Mr. La Rue made similar assertions on World Press Freedom Day, stating the Internet is a public space that encourages the facilitation of dialogue in civil society. Alternatively, he contended, politicians can use the same channel to repress dissent.

The special Rapporteur warned in the report that fearful governments are increasingly restricting the flow of information on the Internet due to its potential to mobilize people.

“In recent months, we have seen a growing movement of people around the world who are advocating for change – for justice, equality, accountability of the powerful and better respect for human rights,” Mr. La Rue asserted in his speech to the OHCHR in Geneva.

He referred to China’s filtering systems which prevent access to sites containing key terms such as “democracy” and “human rights”; and the “just- in-time” blocking, which denies users access to key information during times of social unrest, such as in the Middle East, as events that are deeply concerning to him.

While noting that the Internet is a relatively new communication medium, Mr. La Rue stressed the applicability of the international human rights framework when assessing whether governments are unduly restricting the flow of information online.

“Legitimate expression continues to be criminalized in many States, illustrated by the fact that in 2010, more than 100 bloggers were imprisoned,” the Special Rapporteur warned. “Governments are using increasingly sophisticated technologies to block content, and to monitor and identify activists and critics.”

In the report, he explores key trends and challenges to the right of all individuals to exercise their right to freedom of expression, as guaranteed in Article 19 of the Universal Declaration of Human Rights:

The vast potential and benefits of the Internet are rooted in its unique characteristics, such as its speed, worldwide reach and relative anonymity. At the same time, these distinctive features of the Internet that enable individuals to disseminate information in “real time” and to mobilize people has also created fear amongst Governments and the powerful. This has led to increased restrictions on the Internet through the use of increasingly sophisticated technologies to block content, monitor and identify activists and critics, criminalization of legitimate expression, and adoption of restrictive legislation to justify such measures.

Mr. La Rue’s reference echoed Hilary Clinton sentiment on Internet freedoms and the U.S. continued interest in upholding the values of Article 19 when she spoke last January.

“The internet is a network that magnifies the power and potential of all others. And that’s why we believe it’s critical that its users are assured certain basic freedoms. Freedom of expression is first among them.” Clinton stated in her address.

“This freedom is no longer defined solely by whether citizens can go into the town square and criticize their government without fear of retribution. Blogs, emails, social networks, and text messages have opened up new forums for exchanging ideas, and created new targets for censorship.” she proclaimed.

The U.S. has made no comment on the most recent U.N. report.

One new idea featured in the report stresses that a person’s Internet access should remain connected even if an individual violates intellectual property law. This would typically apply to copyright infringers who knowingly download music and videos without paying.

This is one of the more controversial points in the report, as there is clearly a still a divide between how to balance the legal system with an individuals freedom of expression—without crossing the line of using the Internet for criminal purposes.

The Special Rapporteur went on to highlight in the report the need for better protections on intermediaries, which includes Internet access providers, and a person’s right to privacy with the inclusion of data protection

Mr. La Rue emphasized that states should include Internet literacy skills in school curricula, and provide training on how users can protect themselves from harmful content.

While this report provides good insight on how the Internet has increasingly become a vehicle for the freedom of expression and governments who deny access counter that liberty, public opinion has vacillated that the U.N. should deem it as a “universal human right,” but it has its critics.

The influential and outspoken critic, Kentaro Toyama, is one such opponent. “The question is whether the Internet must be actively made available to everyone, which is the implication of something being a human right. There are many things that are desirable, but which cannot practically be provided for all, and are not absolutely critical to dignified human life.”

Gordon Kelly of Trusted Review, starts his article on the report by stating, “Air, water, free speech… there are many things over the years we have come to see as basic human rights. According to the United Nations this week we should all start getting used to another, perhaps more surprising one, Internet access.”

Their points are important and risks becoming redundant in the public’s common notion of what the La Rue is trying to achieve in this report, however, that is not the U.N.’s objective.

By definition, universal human rights are international standards that are set to help guard people around the world from severe political, legal, and social abuses. Examples of human rights are the right to a fair trial when charged with a crime, the right not to be tortured, and the right to engage in political activity.

It this sense, it should be noted that La Rue was not discussing Internet access as a new right, rather as an addition to the underlying importance of the right to freedom of expression. This should also imply access to information and the right to express ideas and opinions.

The human right to the freedom of expression and opinion encourages civil societies participation, associated with other democratic freedoms like freedom of press that creates a safeguard for other freedoms that are critical to leading a dignified human life. A voice to demand basic human rights that are not “guaranteed” by governments can ensure other rights, like minimal nutrition standards and clean water.

Internet access is not a guaranteed human right, rather it is a channel and tool used to fuel further civil liberties that encourage social and economical development in oppressed communities. Citizens’ ability to have their voices be heard is critical to enhancing their livelihoods and quality of life, as they can hold their governments accountable to addressing and meeting their needs.

There are other tools that have been previously used to further citizen’s rights to lead a better life. Take, for example, national government and U.N.’s initiatives in water sanitation centers.

Africans gathered around a water sanitation center

Photo Credit: Pulitzer Center

Water sanitation centers were not declared human right, but they still serve as instruments in creating a clean source of drinking water for citizens to survive on. The centers are not a silver bullet solution for access to water, just like Internet is not an all-encompassing solution to development, but these tools help in its aim.

Internet access should not be thought of as the only tool to be used to enhance these democratic liberties—mobile and radio—are also devices that improve the ability to freely express opinion as a human right.

In addition, when La Rue argued that universal Internet access reducing authoritarian regimes stronghold in oppressing online dissidents, this was also highly criticized.

Toyama writes in response, “…the reality is that any dictator willing to shut down or censor the Internet is already engaged in violating other more important human rights, such as the right not to be shot in the head or tortured by secret police.

Though he is correct that any dictator censoring information is usually engaged in other fundamental human rights violations, extending beyond information control, this is not a valid argument against free speech.

However, there is a core meaning beyond censorship and shutting down Internet access by dictators and authoritarian regimes. As evidenced, in Iran’s proposed internal Internet, and China’s Great Firewall, these leaders recognize the power of communication in fueling the change desired by their citizens.

It also shows that they the Internet is a communicative tool that can be used to channel that change, and dictators are immediately threatened by it.

Although information may not appear at the base of Maslow’s hierarchy of needs, the freedom of expression and opinion are still protected human rights under Article 19. Public opinion seems to side with the United Nations, or on the BBC World Service survey finding that almost four in five people around the world believe that access to the Internet is a fundamental right.

During the 1970s, missionaries would walk around the towns in Haiti distributing radios to spread the message of the church. Haitians would accept them freely—not for the religious messages, but so they could tune into the Creole news services. Forty years later, a new wireless tool allows them to access news but with one fundamental difference: now they can participate in the conversation through their mobile phone.

Last week during World Press Freedom Day in Washington D.C., the sentiment that mobile phones serve as a catalyst for a two way flow of information between governments and citizens in the developing world was continuously echoed.

For the 77% of the world’s population who own cell phones, it is like a modern printing press in the palm of their hands.

Michèle Montas (Photo Credit: Richard Patterson for NY Times)

Michèle Montas (Photo Credit: Richard Patterson for NY Times)

Michèle Montas, Senior Advisor to the Special Representative of the Secretary-General to Haiti, United Nations Stabilization Mission, Haiti, observed that the widespread availability of cell phones began with a heavy push from the private sector but has resulted with an increased demand from the people. “We could find them (mobiles) in the countryside, in the slums of Port au Prince, in the hands of a street market woman, in the hands of a small shop owner.” she commented.

This extensive accessibility paves the way for citizens to use mobile phones as a tool to contribute information and express their opinions to the public sphere.

Ms. Montas alluded that although cell phones aided in humanitarian assistance after the earthquakes, mobile phones have also altered the way Haitians can now lend their relevant perspectives, notably by calling into radio talk shows they play an active role in public discourse.

“There has been an explosion of meshing of media, of journalists, and of people that just want to speak out,” she stated, “If you gave them a microphone they would just speak out on the microphone, today they would do it on a cell phone.”

Mobile phones are dramatically changing the landscape of how citizens can actively access and contribute information to the public sphere; they boost the morale of citizens in societies where the voiceless can finally be heard by the majority and inform governments of what their citizens need.

Please view the video of Ms. Montas during the past World Press Freedom Day on the Panel “Accessing the Digit Benefit”:

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