One of Africa’s largest ICT gatherings got underway in Ethiopia today with the kick-off of the Innovation Africa Digital Summit in the capital Addis Ababa.
Aida Opoku-Mensah, Officer-In-Charge of UNECA (image: Charlie Fripp)
Aida Opoku-Mensah, Officer-In-Charge of UNECA (image: Charlie Fripp)
Now in its tenth year, the summit aims to promote digital connectivity across all spectrums to the benefit of Africa as a whole. The event will also provide for a platform for Ethiopia to share more details on the country’s plans to for develope one of Africa’s largest and most ambitious ICT parks.
“This is an opportunity for us to share our best ideas, to learn about the latest developments and to form powerful partnerships. The theme of creating sustainable national and international ICT ecosystems is indeed a powerful concept which will transform the global socio-economic environment,” conference chair Madanmohan Rao said.
Aida Opoku-Mensah, Officer-In-Charge of UNECA (United Nations Economic Conditions for Africa) added to the welcome address by saying, “it gives me great pleasure to be addressing the tenth Innovation Africa Digital Summit, which comes at a moment when the African continent is experiencing tumultuous advances in the growth and development of the telecoms and ICT sector. We are of the view that in order to unleash Africa’s potential, special attention needs to be paid to innovation, particularly in ICT innovation”.
MTN CEO Sifiso Dabengwa said growth in the sector has been enormous over the years. “Africa has more mobile phones than fixed lines and is still growing. Mobile phones have become the defacto standard for telecommunications on our continent. The growth has had an enormous impact on commerce, connectivity and all other streams of life. The enormity of the socio-economic impact of the mobile sector in Africa cannot be over emphasized.”
IT News Africa is currently in Ethiopia covering and participating in the summit which runs until Thursday 29 March 2012.
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Amanda MacArthur, Director of Operations at CDC Development Solutions (CDS) and speaker at the seminar, offered an overview of the Tourism Employment and Opportunity (TEMPO), a USAID funded program implemented in Nigeria’s Cross River State.
Tourism e-Marketing and promotion strategy
MacArthur highlighted the Ambassador Promotion Program as a successful tourism e-marketing and promotion strategy.
Essentially, CDS staff work with local stakeholders to develop a program over a specific period of time where they provide resources, deep discounts, activities, packaged promotions to people who are willing to be first adopters of the location.
“Facebook integration wristbands”
Ushuaia Beach Hotel in Ibiza launched in July their Facebook sharing initiative—a first in the hotel industry. Hotel guests are given the option of wearing a slim wristband synchronized to their Facebook profile.
Guests can swipe their wristbands across a sensor at designated kiosk, checking in to various places in the resort, updating their status and tagging themselves in as many pictures as they like to post online.
Last year, Coca-Cola pioneered a similar technology in Israel. In the summer, the Coca-Cola Village invites 600 to 800 teenagers for a three-day stay in a multimedia village to enjoy fun activities such as sports, swimming and horse-riding.
Through the Like Machine, conceptualized by Enon Landenberg, joint-CEO of Publicis E-dologic, the inhabitants of the village were able to use their wristbands to register that they “liked” a certain activity, and a Facebook message would automatically appear on his or her wall stating that he or she “liked” the pool at the village, for instance.
The event was so popular that according to E-dologic joint-CEO Doron Tal, 250, 000 people claimed to have been there—even though only 8,000 had the opportunity to experience it in real life.
“They felt that they had been there because they could enjoy it through their friends by following their fun on Facebook,” Mr. Tal Said.
Background on TEMPO
TEMPO’s ultimate goal is to build a destination tourism sector—leading to jobs creation and economic growth for local and regional communities. To accomplish this goal, CDS established (or provided) capacity building to private sector led public-private Destination Management Organizations (DMOs).
In particular, CDS built DMO’s ability to use technology to promote and sell tourism in the destination by creating a web-portal that provides information about Cross River State tourist spots, training in content development and collection to enable tourism operators to market their services based on customer needs, and making booking and payments available online.
Why Tourism for Development?
Presenter Kristin Lamoureux, Director of International Institute of Tourism Studies at George Washington University representing the Save Travel Alliance a member of the Volunteers for Economic Growth Alliance (VEGA) at the seminar, stressed the importance of the tourism sector in developing countries.
Tourism is the top five export category for 83% of developing countries—and for 38% of those it is the most relevant economic activity, said Lamoureux.
Also, the benefit of tourism is that resources—cultural and natural—are already available in developing counties. Most importantly, many tourists’ activities are found in rural areas and this creates opportunities for sustainable economic growth in remote locations.
Though sustainable tourism requires various conditions to thrive, the visitor’s experience should be the center-piece of a tourism promotion strategy with an emphasis on connecting travelers to destinations.
These innovative approaches—Facebook integration wristbands and Ambassador Promotion Program—connects travelers to destination and tie online and offline worlds neatly and painlessly together.
It is a great bit of user-generated marketing for the resort or destination, and has the added benefit of letting guests share their experiences with their friends, colleagues and family members through social media. This will in turn bring more visitors to the location.
Zelalem Dagne had spent the past twenty-five years in the United States, but the thought of returning to Ethiopia continually intrigued him. Eventually, with some prodding from friends and co-workers, he returned. What he saw surprised him; the country was ripe for development and for new businesses, Dagne explains. Despite his initial urge to “do everything,” he focused on one problem in Ethiopia—delays in product transportation—and started a new business.
Dagne applied for and received a matching grant from USAID and Western Union’s African Diaspora Marketplace, allowing him to officially start Global Technology & Investment PLC. His company provides affordable GPS trackers to businesses that transport their goods in Ethiopia. The GPS trackers are attached to trucks, allowing business owners to monitor the efficiency of their truck drivers and the ensure prompt deliver of goods. Additionally, drivers can monitor traffic with the devices, allowing them to avoid traffic jams, check-in consistently with headquarters, and report back when goods are delivered. Dagne’s Fleet Management System is planned to be used in over 60,000 trucks.
In addition to strengthening business productivity in Ethiopia, Dagne’s company facilitates more national trade and makes Ethiopian businesses more attractive to foreign investors and international businesses. His company, then, contributes to Ethiopian development, allowing Dagne to give back to his home country through his business practices.
Dagne spoke ten days ago at a USAID-sponsored Microlinks seminar. Leaders of the African Diaspora Marketplace accompanied Dagne; representatives from USAID and Western Union also spoke on the program. The marketplace funded 14 projects last year, 5 of which are in the ICT sector. This year, in phase 2 of the marketplace program, there is a particular focus on ICT businesses.
Logically, immigrants and refugees would be ideal entrepreneurs in their own nations. They understand the business practices and technological developments present in the United States, and understand the needs of a particular country in the developing world. Their experience in both nations gives them unique vision. They see the differences between the places and what holes in one area can be filled by a solution from another country.
Additionally, ICT projects are particularly powerful in developing countries. The United States invests more than any other nation in research and development of ICTs. And as demonstrated by the rapid expansion of the mobile phone around the globe, “appropriate technologies” are quickly adopted by the developing world. Though the likelihood of the African Diaspora Marketplace funding the next mobile phone is highly unlikely, it is probable that the entrepreneurs funded by the marketplace will bring technologies already common in the United States, and integrate them into societies in their home countries.
https://www.integrallc.com/wp-content/uploads/2020/10/Integra-Blue-Logo-1.png00actualizehttps://www.integrallc.com/wp-content/uploads/2020/10/Integra-Blue-Logo-1.pngactualize2011-07-22 16:44:192021-01-08 13:53:39Why immigrants make great ICT entrepreneurs
This morning leaders from the United Nations Foundation (UNF) and Vodafone Foundation gathered at the Center for Strategic and International Studies in Washington, D.C. to discuss their projects and key lessons learned after nine years of working together in partnership. The discussion focused on the broader implications for other public-private-partnerships (PPPs) hoping to contribute to global development.
Drawing on the “Mobilizing Development” report of the partnerships efforts, UNF CEO Kathy Calvin stressed that the partnership slowed down project implementation, at least initially, but made for greater efficiency and long-term impact. Discussions about how to orchestrate the partnership lasted two years, and it took another two years to decide on the actual projects that the partnership would complete, she stated.
Photo: UN Foundation flickr
William Kennedy, a senior official from the United Nations Office for Partnerships in New York, discussed the “cultural divide” between business and development. “I don’t think you can underestimate the effort it takes to bridge the cultural divide between a big company and a foundation.” One example is the business mindset to immediately scale projects as large as possible, as opposed to the development mentality of respecting local culture and adapting solutions for particular communities. He added that what makes this partnership different from other less successful development PPPs are the relationships between the leaders on each side. Also, they had consistent evaluations of the development projects, which was important in business culture. Leaders were willing to address the UNF’s needs and shortcomings, and to make extra efforts to complete the work.
Members of the audience voiced questions about the “shared value” and motivations for each organization to partner with the other. Vodafone had recently bought other telecommunications companies, becoming a global brand right before its partnership with the UN. Before partnering with the UN on this philanthropic initiative, Vodafone was able to attach its own brand to the UN’s global appeal. Other UNF leaders, however, voiced their concerns with this opinion, stating that Vodafone officials took particular care to separate business and philanthropic motivations, citing their willingness to allow service providers to run mHealth initiatives set up by the program as evidence of their philanthropic motivations in their efforts with the UNF.
As for the future of PPPs hoping to meet global development goals, Calvin expressed her opinion that the age of partnerships between one private company and one public organization is coming to an end. Instead, she said that what the UNF is learning is that alliances, made up of a variety of government, private, and non-governmental organizations, are the future of philanthropy. She pointed to the formation of the mHealth alliance, which stemmed from the original UNF-Vodafone partnership, but currently is able to increase scale and efficiency as an alliance with other organizations contributing to different aspects of the program.
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Recently, the ESRC-DFID awarded funding to the East Africa research group at the Oxford Internet Institute (OII) , led by Dr. Mark Graham. The proposed study, titled “The Promises of Fibre-Optic Broadband: A Pipeline for Economic Development for East Africa,” promises important results about the impact on small-medium enterprises (SMEs) when they adopt and utilize a broadband Internet connection. Thus far, their preliminary research indicates that nearly all businesses in Kenya and Rwanda are investing in Internet connections.
Throughout East Africa, many SMEs struggle with record-keeping, processing large requests, and consequently, attracting foreign investment. OII’s study aims to measure the economic consequences for SMEs when they pay for and regularly use Broadband Internet.
In an interview, Dr. Graham explained the study questions to me in more detail. First, is paying for broadband Internet connections worth the cost for SMEs? Second, how do Internet connections change companies’ business practices? Dr. Graham and his research team have observed SMEs in both the tourism and business processing operations (BPO) sectors. They found that nearly all businesses have some sort of Internet connection, since, as Dr. Graham explained, “it would be difficult to compete with your rivals, who would all have connections, if you aren’t connected yourself.” Furthermore, “almost every type of business seems to be investing in connectivity, from one-person entrepreneurs to large companies.”
Whether these investments lead businesses to increase profits and to what degree, however, is still unknown. The results are highly anticipated, as many have speculated regarding the impact of broadband connectivity, but few studies have shown its impact, and none have focused specifically on SMEs.
Photo: Benjamin Cole
In an applied effort to help SMEs utilize the Internet for their advantage, USAID funded the West Africa Trade Hub. The Trade Hub operates under the mission statement and ideal that “with appropriate software and hardware solutions, companies can track their operations and activity much more effectively.” In their own research and experience assisting SMEs in West Africa (see a case study video from Ghana here), the Trade Hub finds that foreign business owners investing in the West African BPO sector want to be able to monitor where their product is and when it will be finished. They need updates—are the materials in the sewing process, packaging, or shipping processes? Chinese factories, on the other hand, historically have Internet access and the human capacity to keep the online systems updated, so many investors turn to China and not Africa.
Without high-speed Internet connections, many African businesses are unable to process large orders from foreign investors, leading to “lost” products. And western businesses prefer to make agreements with BPO agencies that have their own domain name; they are less likely to trust anyone using a gmail or yahoo account, for example.
These findings are explained and applied in the SME Toolkit Africa, produced by the West Africa Trade Hub. The toolkit is available as open-source advice for Africa businesses, and contains guides such as the how-to set up online websites, email accounts, computer accounting programs, and other business-oriented items.
Both the efforts of West African Trade Hub and the Oxford Internet Institute are important to evaluate the level of impact broadband connectivity has on SMEs in East Africa. As fiber optic cable networks expand and nations push for increased connectivity, Internet connections will be progressively more influential for economic growth throughout the region.
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The ICT sector is one of the most dynamic in Moldova’s economy. Recording a vibrant growth over the past years, today it represents nearly 10% of the national GDP, on par with agriculture production.
There are about 40,000 people employed directly and indirectly in ICT, making the ICT sector one of the major employers in Moldova. It is also one of the highest paying industries, as jobs in ICT pay on par with those in the financial sector, historically the best paying jobs in the country. Most importantly, the ICT industry employs the young generation, offering an exciting, fast-growing and rewarding career for the next generation.
Moldova has already chosen the pathway of ICT. All players – the Government, the business community, the citizens and the ICT industry itself – have acknowledged the importance of information technology as a catalyst for growth, and as a tool of growth enhancement in all other economic sectors.
Technical assistance from USAID Moldova through the Competitiveness Enhancement and Enterprise Development (CEED) project over the past five and a half years has enhanced the competitiveness of the ICT sector through initiatives meant to consolidate the quality of companies, to strengthen ICT education so that it meets the needs of business, and to align the industry towards common goals.
Just last month, USAID Moldova sponsored the Moldova ICT Summit 2011, featuring the Association of Private ICT Companies in Moldova, as well as the recently launched national E- Government Center. The event focused on the e-transformation of the Moldovan economy, and the importance of e-transparency, among other topics.
Since the initiation of the first phase of the CEED project, USAID Moldova has been involved in numerous efforts. They facilitated the formation of the Association of Private ICT Companies in Moldova, established relationships between the national government and the private companies in the ICT sector, helped private firms to become IT-Mark certified ICT companies under CMMI methodology (encouraging foreign investment and trade), and set up talks respecting the formation of a “Cloud-Moldova” e-government system.
Additionally, a need for more trained and educated IT professionals in Moldova has arisen. To meet this need, USAID Moldova connected the Moldovan Minister of Education with large ICT firms. The ministry signed memorandums with Microsoft, Cisco, and i-Carnegie (Carnegie Mellon University). New IT focused courses and degrees are being offered in the Moldovan education system, providing the ICT industry with the professional staff it requires.
Photo: Sergiu Botezatu
Despite these advancements, a few large boulders block continued development of the ICT sector in Moldova. The national government’s telecommunications company, Moldtelecom, still controls the majority of the market. Additionally, Moldova is unknown in the region as a destination of IT, this holding back investment. Thankfully, however, steps are in place to remove these barriers. The national government is beginning to investigate selling Moldtelecom and a strategy for ICT sector positioning and promotion is underway, which is intended to put Moldova on the regional and global ICT map.
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USAID’s Mission in Malawi has evidence that mobile phones can and do have an impact on local farmers’ profits, according to Vince Langdon-Morris, an agricultural specialist with the Agency. Langdon-Morris explained that USAID Malawi’s is helping small-medium agricultural enterprises monitor and sell their products using an innovative mobile phone platform, similar to Esoko from Ghana.
In very simple terms, the commodity chain of agricultural production in Malawi is being modified in the following way by this project:
Farmers harvest grains and communicate with buyers via phone.
Small-medium business owners purchase farmers’ grains and monitor their product inventory and sales at their aggregation centers by phone.
The owners sell the grains in bulk to larger agri-businesses, checking market prices on their phones to ensure a quality sales price.
The phone helps the farmer to know where he should sell his grains at the best price and when the owner is willing to buy. The phone helps the small-medium enterprise owner because he can monitor the collections at the 20-30 aggregation centers that he usually operates, allowing him to sell in bulk at the right times and limiting his travel costs, among other benefits.
Mobile phones are tools to promote economic growth and other forms of development. Certainly, mobile phones are not the cure to all problems, but they can facilitate programs that do directly reduce poverty, such as this agricultural project by USAID Malawi. Other missions would do well to mimic their efforts and incorporate technology into their current projects in order to enhance effectiveness.
Given the success of M-PESA and other revolutionary applications like MXit and Ushahidi, mobiles4development (hastag #m4d on twitter) is gaining political clout within many development spheres, seemingly replacing microfinance as the solution to end poverty. Champions of m4d do not fail to mention World Bank studies that describe the connections between mobile phone usage and economic growth, improved healthcare, better agriculture, etc.
Unfortunately, such claims are overstated, as mobile phones cannot solve poverty. They can, however, be tools for improving development projects, as seen in Malawi. The test for USAID missions, then, will be to utilize mobiles phones as tools for development projects, but maintain a critical eye about their effectiveness.
The new RTFs at Goaso and Bechem, which cost US$637, 636, brings the complement to 15; and Hanna Tetteh, Ghana’s Minister of Trade and Industry, says seven more are in the pipeline.
Tetteh says Ghana will continue to establish RTFs country-wide to support the transfer of technologies to farmers, agroprocessors, artisans, unemployed youth and micro and small enterprises.
According to government estimates, the existing RTFs have enabled the establishment of over 21, 000 businesses and 52, 000 jobs across Ghana’s 10 geopolitical regions.
The RTF drive, which is funded by Ghana, in collaboration with, the International Fund for Agricultural Development (IFAD) and the African Development Bank (ADB), house technical workshops with modern equipment and trained technical personnel. RTFs are capable of providing technical training, promotion and dissemination of technology to boost the capacity of micro and small-scale enterprises.
To find out more about Ghana’s efforts to cement its position as a West African hub for ICTs, go here.
Morocco has launched three new projects, including a $US 65 million research fund, to encourage partnerships between researchers and businesses and boost investments on cutting edge innovations.
The project includes building four new ‘innovation cities’—science and technology hubs that will host research centers, specialized companies and business incubators—will establish the Moroccan Center for Innovation (MCI), and three research funds worth $US 65 million.
Moroccan education minister Ahmed Akhchichine said that three innovation cities will be built this year in Fez, Marrakech and Rabat, and the preparations for a fourth center in Casablanca are underway and will be ready next year.
The goal of the Moroccan Centre for Innovation, who leads the strategy, is to track down potential inventors at the country’s universities and provide them with the financial backing to implement their innovations.
The funds will support grants for young researchers, and the research and development divisions of certain companies according to Ahmed Reda Chami, Morocco’s minister of industry, commerce and new technologies.
Youssef Ait Ali, an inventor, said that these grants could help in removing the financial blockades that have continuously obstruct the rolling out of new inventions.
“The government is prepared to raise the amounts that are budgeted for encouraging innovation and creativity to keep up with the demand,” Finance Minister Salaheddine Mezouar said.
We’re waiting for your proposals, ideas and projects, and we will provide the necessary means to realise them on the ground
These government-backed initiatives have the financial and regulatory framework to heighten and sustain innovation throughout the country. Akhchichine is hopeful at this projects prospects, “Last year, Moroccan universities managed to produce 40 patents, compared with less than 10 patents in the previous year”, he said, giving credit to the government incentives.
Moroccan inventors and innovations unions welcomed the new projects but emphasized that there is still a long way to go for the country to maintain a threshold of innovation,
Abderrahim Boumediane, president of the Moroccan Inventors and Innovators Association, said most of the government’s reforms in the innovation field could turn out to be ineffective as, “Morocco still doesn’t have a ministry for scientific research”, which hampers the sustainability of such projects.
However, according to Akhchichine, the government is currently working to reform this measure and is in the process of creating a legal and regulatory framework for scientific research.
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By now we’ve all heard of the telecenters of the 1990s – providing access to hardware and the internet, and shaping the face of ICT4D for a while. And while Internet Cafes are still prevalent, they no longer dominate the ICT4D discussion.
Photo Credit: WomenICTEnterprise.org
But there are still lessons that can be learned from past projects. The Kalomo Bwacha Women’s Club looks on the surface like any other telecenter, but in fact, it provided so much more than just access.
The enterprise provides email and telephone services; secretarial services; basic Internet training and browsing; and desktop publishing services such as the creation of calendars, brochures and cards using digital photography for government, public and private institutions, members of women’s clubs and individuals. The center engages women in using ICTs as part of an effort to transform the face of the district, socially and economically. Participants work to improve other women’s money making activities by using the internet to market their produce. The hope is that this approach will help foster economic growth in a place which is mainly dependent on farming and which has very few companies offering jobs to indigenous people.
There are ten core women members, only one of whom is paid, the rest working on a voluntary, part-time basis. The full-time employee works from 8.00am to 5.00pm, sees to the daily running of the club, types for the clients, operates the Internet, answers queries and so on.
The other members look for income-generating projects and recruit new members. They visit Kalomo villages, teaching and sensitising villagers, particularly women, on issues that affect them such as HIV/AIDS and poverty alleviation. They take digital photos, upload these onto their computers and make prints which they then use to distribute to other communities, sometimes in the form of a poster or a calendar with an educational message. They particularly promote women’s initiatives and highlight the plight of women in various communities. These visits help others to realise that they too can advertise their goods and services and learn from each other.
The club also generates income from affiliated clubs, which contribute a small annual fee. They distribute seed to their affiliated clubs who, once they have harvested it, pay them a fee. The seed may be maize seed, beans or any other that is expected to do well during that particular season. All this is at a concessional rate for the affiliated members. The club also holds community events to raise awareness and funds. The end of March will see an open market and a beauty competition, both organised by the club. ICTs play a major part in that participants will be encouraged to keep in touch via email and goods will be advertised on a web site, using digital photos. The club also hopes to create a database.
By sending women out, this “telecenter” reaches out into the community and makes changes in the lives of the women there. Rather than waiting for them to come to the center, the center brings its services and support to the community.
This is just one of several Women’s ICT-based enterprises described on the Women’s ICT Enterprise website. Although the site has not been updated in some time, the cases are still interesting and provide a good background for similar projects today.
Summer Hunter-Kysor currently serves as Senior Project Associate for Integra’s EE/MELDS and AEO contracts with USAID. With five years of development experience and a strong background in peacebuilding, governance, and education, she has spearheaded impactful projects with the goal of improving the lives of individuals and communities worldwide. Armed with an MA in International Development and BA in International Relations, Ms. Hunter-Kysor possesses a deep understanding and curiosity of the everchanging complexities facing developing regions and has successfully supported the implementation of notable initiatives that drive positive social impact and sustainable change.
Prior to joining Integra, Ms. Hunter-Kysor worked at Creative Associates International, where she provided backstop support to three USAID- and USAID/OTI-funded projects with values between $3-$38 million. She managed several aspects of project efforts including technical, financial, contractual, reporting & communications, HR, and operational duties. She led her teams’ knowledge management efforts to ensure that project successes and lessons learned could be adjusted and applied in different contexts. She was further dedicated to business development efforts in the democracy and governance space, serving as a contributing author on a solicitation the company won valued at $24 million. Previously, she focused on monitoring, evaluation, and learning and process improvement through her work in Pittsburgh local government and community development-focused nonprofits. Ms. Hunter-Kysor’s experience also includes federal contracting, a graduate internship with the Department of State (DoS), data research for the UNDP, and teaching English as a second language through the DoS Fulbright program.
As a compassionate leader, Ms. Hunter-Kysor is driven by a commitment to empower marginalized communities, advocate for social justice, and promote equitable access to essential services through locally led and inclusive approaches.
Gevorg Torosyan
Monitoring, Evaluation, and Learning (MEL) Director
Mr. Torosyan leads one of the firm’s practice areas as the Director of Monitoring, Evaluation, and Learning. He brings 18 years of experience in USAID and other donor-funded project management, evaluation, and consulting roles in more than 15 countries across Europe, Asia, and Africa. Half of his career was dedicated to delivering development consulting assignments in field offices as Project Director, Team Leader, and Policy Advisor in projects funded by USAID, The World Bank, ADB, UNDP, and EU. The remaining half was devoted to managing USAID-funded projects from the corporate headquarters of development consulting firms in the Washington, D.C. area.
Mr. Torosyan’s technical expertise spans a wide range of private sector development topics, such as the improved enabling environment for trade and investment, firm-level competitiveness enhancement, value chain development, and increasing SME access to finance. He also has in-depth knowledge of public sector governance reform issues, including evidence-based decision-making practices, impact assessment schemes, regulatory convergence with international standards, reform of state-owned enterprises in the energy and other infrastructural sectors, anti-corruption, and improved public service delivery via Govtech solutions.
Beyond his extensive project management and advisory work, Mr. Torosyan has a decade of experience in project performance evaluation and monitoring. He has demonstrated his expertise in Monitoring and Evaluation Lead roles at a development consulting firm in Washington, DC, and as an independent Evaluation Team Leader and Principal Evaluator of multiple donor-funded projects in Europe and Asia.
Mr. Torosyan holds a Master of Advanced Studies degree in International Law and Economics from the University of Bern, World Trade Institute, Switzerland. He was also a research fellow at the University of Muenster, Germany, specializing in institutional economics, which led to a Doctor of Economics degree from the Institute of Economic Research. He speaks Armenian and Russian fluently.
Brenda Lee Pearson
Research Director, LEAP III
Ms. Brenda Lee Pearson is the Research Director for the Integra-managed USAID Learning, Evaluation, and Analysis Project (LEAP III) and has served as Team Leader for economic growth performance evaluations in Georgia, Kenya, Ukraine, and USAID’s global programs: CATALYZE, EDGE, US-SEGA, Women’s Economic Empowerment Fund. She served as the gender and social inclusion advisor to USAID/India and Indo-Pacific Strategy from 2020-21. She has been Team Leader for democracy, human rights and governance assessments and political economy analyses in Bosnia Herzegovina, Bulgaria, Guyana, Honduras, Kosovo, Malawi, Romania and Tanzania. She served as global coordinator of nutrition programming for the United Nations World Food Programme, FAO, UNICEF and WHO. Ms. Pearson has provided technical assistance to projects funded by USAID, State Department, Millennium Challenge Corporation, DfID, AustraliaAid, World Bank, and UN agencies in 50 countries, and authored more than 100 articles. Ms. Pearson is the President of Cui Prodest, LLC, a woman-owned small business (www.cuiprodest.org) that partners frequently with Integra. Earlier in her career, she served as Chief of Party in Cambodia, Croatia, Egypt, N. Macedonia, Tanzania and Yemen.
Peter Levine
Business Development and Private Sector Specialist
Mr. Levine is a senior new business, project management and private sector development specialist with over 20 years direct experience in the design, oversight and implementation of complex international technical assistance programs, including extensive work in Latin America, Eastern Europe, Asia and Africa. He is well versed in private sector development, agriculture, land use planning and international best business practices, with a strong track record for facilitating stakeholder relationships for tangible and practical results. He has a proven track record for impact with USAID, MCC, DFID and other donors, working as both a Team Leader, Chief of Party, or key member of a multi-disciplinary team on both innovative projects and winning proposals. Prior experience as Executive or Practice Area lead who helped grow technical, financial and human capital for firms/clients, including leadership of USAID projects valued at between US$25 – $75 million.
Elizabeth Ferris
Migration Expert and Advisor
Elizabeth Ferris is Research Professor with the Institute for the Study of International Migration at Georgetown University’s School of Foreign Service and an adjunct professor in the Georgetown Law School. From January-September 2016, she served as Senior Advisor to the UN General Assembly’s Summit for Refugees and Migrants in New York. She presently serves as an expert advisor to the UN Secretary-General’s High-Level Panel on Internal Displacement.
From 2006-2015, she was a Senior Fellow and co-director of the Brookings-LSE Project on Internal Displacement where she worked to support understanding and protection of internally displaced persons. Prior to joining Brookings, she spent 20 years working in the field of humanitarian assistance, most recently in Geneva, Switzerland at the World Council of Churches. She has also served as the director of the Church World Service’s Immigration and Refugee Program, as research director for the Life & Peace Institute in Uppsala, Sweden and as a Fulbright professor at the Universidad Autónoma de México. Her teaching experience has included positions at Lafayette College, Miami University and Pembroke State University. She has written extensively on refugee, migration and humanitarian issues, including The Politics of Protection: The Limits of Humanitarian Action (Brookings Institution Press, 2011), Consequences of Chaos: Syria’s Humanitarian Crisis and the Failure to Protect, with Kemal Kirsici (Brookings Institution Press, 2016). Her latest book, Refugees, Migration and Global Governance: Negotiating the Global Compacts, with Katharine Donato, was published by Routledge in 2019. She received her BA degree from Duke University and her MA and PhD degrees from the University of Florida.
Quang Phan
Vietnam Country Director
Quang Phan has a 20-year track record of performance in running some of the most impactful projects in Vietnam and in the Mekong Region. These projects range from innovation and technology, sustainable public private policy dialogue and regulatory reform, and trade and investment facilitation. As an out of the box thinker, Quang has good judgement and a good sense of humour. He knows how to turn vision into ideas, and ideas into actions and results. He builds high performing teams and networks.
Quang has served as Integra’s Country Director in Vietnam since 2018 and leads the development and implementation of the USAID funded project in reforming PPP regulations and practices in Vietnam. Working with the home office and USAID/Vietnam, Quang has mobilized a team of international and local experts to work with the Ministry of Planning and Investment, the National Assembly, the Vietnam Chamber of Commerce and Industry and the business community on developing the first PPP Law of Vietnam. The team has built the capacity of a public private partnership committee that advocates for good PPP regulations and practices in Vietnam and piloted a PPP pipeline development tool in two provinces.
Theresa Miles Director, Business Operations
Ms. Theresa Miles is Integra’s Director of Business Operations and leads contract administrative management and oversees project operations and financial management. She guides the development of effective project operations and financial standards and operationalizing structures for delivery, risk management, reporting, and forecasting. She is also serving as the Operations Manager for the Integra-managed USAID Learning, Evaluation, and Analysis project (LEAP III), a five-year project that supports USAID globally by providing independent high-quality analytical services; strategy and project design; monitoring and evaluation; training; and knowledge management.
Theresa has 25 years of experience in international development and project management in Africa, Latin America, the Middle East, and South Asia. She has split her career between home office project support and management roles and overseas roles. She excels at organizing and increasing efficiencies by examining operations, analyzing needs, identifying duplication of effort and tailoring policies and procedures to project, organization, and donor requirements.
She has long-term experience in Ghana, Uganda, Madagascar, India, Democratic Republic of Congo and short-term experience in Mexico, Egypt, Mongolia and Tanzania. Theresa holds an MA in International Policy from the Monterey Institute of International Studies and has a general understanding of Spanish and working knowledge of French. Outside of work, she enjoys spending time with her dogs, antiquing, and refurbishing old furniture.
Theresa Miles
Director, Business Operations
Ms. Theresa Miles is Integra’s Director of Business Operations and leads contract administrative management and oversees project operations and financial management. She guides the development of effective project operations and financial standards and operationalizing structures for delivery, risk management, reporting, and forecasting. She is also serving as the Operations Manager for the Integra-managed USAID Learning, Evaluation, and Analysis project (LEAP III), a five-year project that supports USAID globally by providing independent high-quality analytical services; strategy and project design; monitoring and evaluation; training; and knowledge management.
Theresa has 25 years of experience in international development and project management in Africa, Latin America, the Middle East, and South Asia. She has split her career between home office project support and management roles and overseas roles. She excels at organizing and increasing efficiencies by examining operations, analyzing needs, identifying duplication of effort and tailoring policies and procedures to project, organization, and donor requirements.
She has long-term experience in Ghana, Uganda, Madagascar, India, Democratic Republic of Congo and short-term experience in Mexico, Egypt, Mongolia and Tanzania. Theresa holds an MA in International Policy from the Monterey Institute of International Studies and has a general understanding of Spanish and working knowledge of French. Outside of work, she enjoys spending time with her dogs, antiquing, and refurbishing old furniture.
Penelope Norton
Associate
Penelope is an Associate at Integra, where she supports a variety of USAID and MCC-funded projects. She has more than five years of experience in operations and project management and provides backstopping support on activities. Responsibilities include managing activity budgets, providing logistical support, recruiting, contracts, and travel preparations. Other experience includes data collection, program evaluation, quality assurance, and two years of program implementation in Guatemala.
Penelope holds an MS in Conflict Analysis and Resolution from George Mason University with a concentration in Prevention, Reconstruction and Stabilization, and a BA in International Affairs from James Madison University. When not working, Penelope enjoys international travel or camping in the amazing US National Parks.
Kethi Mullei
Learning and Evaluation Director
Kethi Mullei is a social researcher and qualitative analyst with over 15 years of experience working in development in Sub-Saharan Africa, primarily East Africa. Her most recent long-term position was with the BMGF CIFF & Hewlett – funded program, HCDExchange, serving as the Learning Lead. She recently joined Integra as Learning and Evaluation Director to support the USAID/Kenya & East Africa Mission.
Kethi is a passionate learner and researcher with a background in global public health and a keen interest in generating evidence on the value of applying simple, replicable yet rigorous human-centered and action-oriented methodologies for optimal application in improving the quality of global health interventions and outcomes in the Global South. She brings a great wealth of experience in health policy analysis & development, protocol & product development (learning agendas, practical guidance), literature/ desk reviews, knowledge management, and application of participatory and one-to-one learning methods in practice (e.g., capturing success stories, appreciative inquiry (AI), outcome harvesting). Having worked for 15 years collaborating with various stakeholders—civil society, research institutions, private sector, and funders/donors—she is an eager contributor to the broad field of global health.
Sarah Eissler
Evaluation Specialist
Sarah is an evaluation specialist with broad international experience designing, implementing, and analyzing mixed-methods research and evaluation projects addressing issues in agriculture, food security and nutrition, climate change, women’s empowerment, and the environment. Sarah currently works as an independent consultant to lead and support mixed-method evaluations for USAID, UN Agencies, The Bill and Melinda Gates Foundation, among others. She has supported several Integra activities under the LEAP III project as a data analytics and research design specialist with specific attention to the design and analysis of qualitative data. Recently, she has supported a strategic review of USAID’s Partnering to Accelerate Entrepreneurship (PACE) Initiative, a portfolio performance evaluation of the former USAID Women’s Global Development and Prosperity (W-GDP) Initiative, a strategic review of USAID’s Development Innovation Ventures (DIV) program, and evaluations and assessments in Egypt and Ukraine. She has a dual Ph.D. in Rural Sociology and Human Dimensions of Natural Resources and the Environment, and dual M.S. degrees in Rural Sociology and International Agriculture and Development from Penn State University.
Meziane Menasria
Associate
Meziane is an Associate at Integra, where he supports the MCC-funded Togo project and several other USAID projects. He brings more than seven years of experience working for a global K-12 education non-profit organization where he contributed project management, business intelligence, team management, budget tracking, and recruiting. He is a fluent French speaker and conversational in Spanish and Polish. He holds a BA in Government & Politics from the University of Maryland, College Park. In his free time, he enjoys watching club and international football (soccer) and hiking in the great outdoors.
Julienne Kaman
Technical Advisor – Papua New Guinea
Julienne Kaman serves as the Technical Advisor in Papua New Guinea (PNG) under USAID’s Asia Emerging Opportunities mechanism. Ms. Kaman has spent more than 30 years in the teaching profession, researching and doing consultancies in several PNG universities. She has taken short-term consultancies with the PNG Government and Governments of other Pacific Island countries, namely the Republic of Nauru. Ms. Kaman has also worked with international organizations such as UNICEF, UNDP, UNESCO, and the Incentive Fund Program of the Australian Government and with international nongovernment organizations in the country, namely, Save the Children Fund and Asia Pacific Bureau of Adult Education (ASPBAE) and with local companies such as Tanorama. As a certified and experienced teacher in PNG, Ms. Kaman has also written several contextualized textbooks in the Social Sciences for teachers and students to use at all levels of education in PNG.
Mrs. Hoang Anh
Business Environment Sustainability and Transformation (BEST) Director – Vietnam
Mrs. Hoang Anh Do serves as the Business Environment Sustainability and Transformation (BEST) Director in Vietnam under USAID’s Asia Emerging Opportunities mechanism. Before joining Integra, Mrs. Anh Do had experience holding several positions in the developing world and private sector. She served as Deputy Project Director of USAID/Vietnam Competitiveness Initiative (VNCI), leading three impactful initiatives, including 1) Administrative Procedures Reform of the Government of Vietnam (known as Project 30) by the Office of the Government, 2) Regulatory Impact Assessment (RIA) for Ministry of Justice and other stakeholders, 3) Public Private Partnership under Ministry of Planning and Investment, and 4) Provincial Competitiveness Index (PCI) with Vietnam Chamber of Commerce and Industry (VCCI).
She also worked on legal and economic reform in the USAID/Sustaining Technical and Analytical Resources (STAR) project, which helped the State Bank of Vietnam, the Ministry of Finance, the Ministry of Planning and Investment, the Ministry of Industry and Trade, the Ministry of Post and Telematics, the State Audit, different committees of the National Assembly to overwrite Vietnamese legal framework to implement Vietnam commitments under the US-Vietnam Bilateral Trade Agreement.
In the private sector, she established and chaired health tech, agri-tech, and logistics companies. Her vast experience and network in Government and private sector are valuable for her work to accelerate the transformation of Vietnam’s business environment and sustainability.
Brenna Casey
Program and Business Development Manager
Brenna is a Program and Business Development Manager at Integra. She brings five years of experience in various project management and technical capacities across the USAID and MCC portfolios. Programmatic responsibilities include leading and providing task order oversight and support on contracts, recruitment, budgets, client and subcontractor relations, reporting, and quality assurance. Business development roles include strategic planning and pipeline development, market research, partner and proposal coordination, staffing, technical writing, and compliance. Technical capabilities include research and data analysis, including sectoral, political economy, and landscape assessments; performance evaluations; and trainings, workshops, and knowledge management engagements.
Brenna has managed several activities under Asia Emerging Opportunities (AEO) and the Learning, Evaluation, and Analysis Project (LEAP III), including the USAID/Middle East Bureau’s multi-year $1.7+ million buy-in for private sector engagement (PSE). This activity supported the co-creation and implementation of PSE Action Plans for the Bureau and Operating Units in the region, including Bureau and Mission learning events, remote and in-person private sector outreach, Private Sector Landscape Assessments (PSLAs), and a report on PSE opportunities coming from the Gulf region. She supports the kickoff of the USAID Europe and Eurasia Monitoring, Evaluation, Learning, and Decision Support (EE/MELDS) and MCC Economic Analysis BPA contracts.
Ms. Casey holds a MA in Political Economy from Georgetown University and a BA in Foreign Affairs from the University of Virginia. She earned an advanced certificate in Political Economy from the ULB Solvay School of Economics and Management in Brussels, Belgium, and a project management certification from the University of Virginia. She is also certified in project management by the Project Management Institute (PMI). Additional professional experience includes a graduate internship with the Development Finance Corporation and health policy consulting in Alexandria, Virginia.
Eleanor Roberts
Associate
Eleanor is an Associate at Integra, supporting the USAID-funded Asia Emerging Opportunities task order. She assists in managing and backstopping projects, including planning, organizing, coordinating, program execution, and monitoring. Responsibilities include project reporting, budget tracking, and analysis, research and data analysis, assisting with project recruitment, ensuring contractual compliance, and providing administrative support as needed. Additionally, Eleanor assists in developing communications materials for the firm, including authoring content for Integra’s website.
Before Integra, Eleanor worked at Meridian International Center as a Program Associate implementing the International Visitor Leadership Program (IVLP) — the U.S. Department of State’s premier professional exchange. She holds a B.A. in Political Science and History from Denison University in Granville, Ohio.
Kate Fehlenberg
Director of Scaling Innovations
Kate Fehlenberg is an international development professional with over 20 years of experience across a dozen countries. She has designed, managed, scaled, and evaluated small and multi-million dollar programs in Public Health, Agriculture and Gender. With deep experience in coalition building, systematic assessments of new technologies, and strengthening local systems, Kate is uniquely skilled in Scaling sustainable solutions. Kate has worked for NGOs, researchers, and donors at headquarters and the field in over a dozen countries across Asia and Africa; sat on donor and fundraising committees; run hundreds of workshops, and trained and led teams in numerous countries. In her last overseas assignment (2015-2019), Kate managed a $15M USAID food security project across six countries in Africa. She established the SeedAssure Alliance, a public-private coalition to digitize commercial value chains in Africa to improve Ag technologies accessible to millions of farmers. She currently works with Integra as Director of Scaling Innovations, leading assessments of development investments for their market impact and sustainability potential. Kate has an MPH in Population in Family Health and Complex Emergencies from Columbia University, a Master’s in Civil Engineering from Ga Tech, and a Bachelor’s degree in Environmental Science from Samford University.
Paul Dodds
Enabling Environment Expert
Paul Dodds has a JD and over 25 years of experience in development consulting with MCC, USAID, DFID, the World Bank, AUS DFAT and ADB in over 15 countries. He has extensive expertise in legal analysis, policy reform and commercial due diligence, and experience working in AgCLIR analyses in varying capacities, with specific engagements for MCC in Tunisia, Philippines and Benin. In his AgCLIR work for USAID in Liberia, he focused on exploring the possible impacts of regulations restricting access to fresh markets for smallholder farmers and women traders.
Most recently, Paul brought technical expertise to the Integra team working in Bangladesh helping to design a support program for food safety and nutrition, and also on a detailed review of the new Vietnamese public private partnership law, providing background information to encourage the donor support needed for the law to succeed.
Paul studied Economics at Columbia and graduated from Harvard Law School. He spent the first decade of his professional career as a corporate lawyer and general counsel in Boston. He is now based in Little Rock, Arkansas where he owns and manages a growing portfolio of investments in renovated historic homes as his primary occupation. He speaks fluent German, serviceable French, Spanish and Russian and some Khmer.
Cynthia Mallory
Controller, Business Operations
Ms. Mallory has spent 20 years working with international development consulting firms. She currently serves as Integra’s Controller, and also manages Business Operations for the firm. She is an award-winning United State Air Force retiree who worked in forward locations during Operation Desert Storm and Desert Shield. She provided aid to supply officers, transportation commanders, fighter pilots and many more.
Liesl Kim
Operations Specialist
Liesl has been an Associate at Integra for nearly two years, providing project management and operations support for USAID-funded projects. She serves as the lead Associate on the Learning, Evaluation, and Analysis (LEAP III) Project, spearheading reporting mechanisms. She manages many aspects from activity start up to close, including drafting concept notes and work plans; recruiting and managing consultants; tracking budgets; organizing field work logistics; reporting on findings; and designing infographics/presentations to disseminate lessons learned. Liesl also provides support to the Asia Emerging Opportunities (AEO) Project and has worked on more than 30 unique activities, serving as the Operations Lead on 16 activities to date. She has also contributed to performance evaluations, such as the evaluations of the USAID/OFDA LAC Regional Disaster Assistance Program and the Power Africa Transactions and Reforms Program. Prior to joining Integra, she interned at the Asian Development Bank North American Representative Office, assisting in outreach efforts with stakeholders and partner organizations.
She holds an MA in International Development Studies from the Elliott School of International Affairs, George Washington University and a BA in Political Science and International Studies from Pepperdine University. She is a 5th degree black belt in Taekwondo and attributes the global sport as first attracting her to the realm of international relations.
Kaitlyn Turner
Data Analytics Manager
Kaitlyn leads Integra’s quantitative analysis and data collection work as the Data Analytics Manager. Prior to joining the Integra team in 2020, she worked in both project management, and programming and analysis of impact evaluations for a number of research-focused non-profit organizations. She has experience designing evaluation plans, managing quantitative data collection work, performing data analysis using Stata, and developing reports and other dissemination tools for internal and external stakeholders. She has spent the last three years living in Nairobi, Kenya and working throughout East Africa. She has worked in many sectors including global health, agriculture, and digital financial inclusion.
Ruta Aidis
Gender and Economic Development Advisor
Dr. Ruta Aidis is a leading expert in gender and economic development. She has more than 25 years of experience teaching, researching, consulting and publishing in the area of gender, women’s economic empowerment, entrepreneurship, innovation, institutional development and public policy. She is an award-winning author with over 50 published articles, books and reports. Dr. Aidis has conducted multiple gender-related assessments and consultancies for USAID and other international donor agencies. In 2019, she led USAID’s first global gender analysis of the recycling and waste management sector piloting both the Women’s Economic Empowerment and Equality (WE3) toolkit and recommendations for Women’s Global Development and Prosperity (W-GDP) initiatives.
As part of the LEAP III program, Dr. Aidis is serving as the deputy team lead for USAID’s portfolio performance evaluation (PPE) of the Women’s Global Development and Prosperity (W-GDP) initiative’s Round 1 funded activities. Previously she acted as the team lead for the 2020 Strategic Review of USAID’s Partnering to Accelerate Entrepreneurship (PACE) initiative.
Dr. Aidis is also a Senior Fellow at the Schar School for Policy and Government, George Mason University and founder of ACG Inc. She holds a PhD in Economics from the University of Amsterdam, an MA in International Development from the Institute for Social Studies and a BA from the University of Maryland.
Tim Schur
Chief Executive Officer
Timothy Schur is leading the company into the future by building on a foundation laid by Bob Otto, the founder of the firm in 2010. With more than 30 years of experience in advisory and consulting services, Timothy has filled wide-ranging roles in corporate finance, strategy and innovation, impact investment, business development, and business practice leadership. For the last decade he has been supporting International Development programs and investments for the United States, United Kingdom, and Australian governments as well as direct investments by governments across the Middle East, Africa and Asia. Throughout his career, Timothy has been a champion for performance-based contracting, impact investment and capital mobilization, systems enablement and knowledge sharing through technology, and program designs that result in durable solutions for economic independence.
Leading Integra is a return to the small business roots of Timothy’s career where client centric, nimble business solutions deliver impact for the investment stakeholders, beneficiaries and the individuals applying their expertise and experience to delivery. From a vantage point versed in traditional international development investors, cognizant of the capital constraints, and grounded in results measurement as the key to enduring impact; Timothy is positioning Integra as a key resource for government, private sector, and NGO clients seeking to capture and enhance both the financial and social return on their investments into emerging economies.
Robert Otto
Founder
Mr. Otto has more than 25 years of experience in international development and project management. He is highly experienced in providing consulting services and managing complex projects in private sector development, economic restructuring, and institutional development. Earlier in his career, Mr. Otto served as Chief Private Sector Officer, Financial Analyst, Project Development Officer, and Chief Environment Officer for the US Agency for International Development. Mr. Otto holds a MS in Management from MIT and a MS in Technology of Management from American University.
David Quinn
Chief Technical Officer
Mr. David Quinn is Integra’s Chief Technical Officer, where he oversees all company projects and activities. He has 15 years of experience working in international development projects and specializes in managing multiple-country, multiple-activity, mechanisms.
Currently, he serves as the Chief of Party for the Integra-managed USAID Learning, Evaluation and Analysis project (LEAP III), a five-year project that supports USAID globally by providing independent high-quality analytical services; strategy and project design; monitoring and evaluation; training; and knowledge management.
Mr. Quinn has conducted over 80 assignments across 23 countries. His technical expertise includes economic growth, policy and enabling environment reform, private sector engagement (PSE), and public-private partnerships (PPPs). In addition to his passion for international development (and Integra), he is an avid Liverpool Football Club fan.
Deanna Gordon
Director, Development Analytics
Dr. Gordon is Director of Development Analytics, as well as Chief of Party for the Asia Emerging Opportunities mechanism at Integra. She is an Agricultural Economist with a long track record in international development. Prior to joining the Integra team, she was with USAID as a Foreign Service Officer from 2005-2019. Her expertise is rooted in monitoring and evaluation, quantitative and mixed methods analysis, and impact evaluation. She has served in a variety of positions at USAID, including as Senior Agriculture and Food Security Advisor for USAID/BFS, Senior Monitoring and Evaluation Advisor at USAID/FFP, and Office Director for the Office of Economic Growth at USAID/DRC. She speaks French, Spanish, and Portuguese with professional proficiency and holds a Ph.D. in Agricultural and Resource Economics from UC Berkeley.
Kent Ford
Director, Private Sector Engagement (PSE)
Kent Ford is a pioneering international development professional with over 25 years of experience in successfully leading and delivering a range of private sector-focused programs in emerging and developing markets. Under the Learning, Evaluation and Analysis Project III (LEAP III), Kent leads Integra’s Middle East Private Sector Engagement Activity supporting the adoption of USAID’s Private Sector Engagement (PSE) Policy in the USAID/Middle East Bureau and associated Missions. This includes inter alia, writing a Strategic Vision for the Middle East Bureau, leading the development of a ThinkPiece envisioning the future of PSE in the MENA region, developing and leading monthly training webinars widely broadcasted throughout MENA and USAID/Washington, and creating an actionable approach to engaging the private sector in the work of USAID.
Kent has broad and proven strategic management and leadership experience as well as economic, political and cultural understanding from having worked in nearly 60 countries. Mr. Ford is a two-time entrepreneur, most recently as co-founder and Managing Director of Global Development Solutions, where he directed the establishment, growth and leadership of a global network of staff and consultants spanning four continents.
Kent co-developed the integrated value chain and market analysis methodology used by the World Bank, Asian Development Bank and sovereign governments to rigorously analyze agriculture and non-agriculture value chains to determine areas where foreign and domestic investment, access to finance and technical intervention would enhance the competitive position of entire market systems. He designed and spearheaded regional Trade and Investment initiatives by bringing together governments, private sector actors, NGOs, municipalities and development agencies—an innovative approach designed help businesses access new markets leading to millions of dollars in trade, investment, and market linkages. He has spent a total of eight years living in, working on and leading in-country private sector development project teams in the West Bank/Gaza, Albania, Kosovo, Nigeria and Uganda.
David Townsend
ICT Sector Advisor
Mr. Townsend is an international expert in ICT policy and economics and the leader of GBI’s Universal Service and Access Fund Support Program. For more than 25 years, Mr. Townsend has been a leading contributor to the evolution of the communications sector worldwide, and has advised governments in more than 40 countries on economic issues and policy options for ICTs. He has been one of the pioneers in the design of Universal Service Funds in numerous countries, and has worked extensively with the World Bank and the UN, among others.
Kimberly Hamilton
Director of Operations, MCC / Business Development Manager
Having joined Integra in 2012, Kimberly has provided technical and operational support for over 20 projects at the firm over the past decade. Currently, she serves as the Director of Operations for Integra’s Millennium Challenge Corporation (MCC) portfolio, working alongside technical staff and MCC representatives to ensure projects and deliverables meet client expectations and contractual requirements. She also serves the dual role of Business Development Manager, working directly with the CEO and CTO to pursue, manage, and execute partnerships and proposal efforts. This includes potential opportunities with a variety of USG-funded clients such as USAID, MCC, and the World Bank, among others.
Kimberly also provides operational and technical support on projects. This includes her current role as Operations Manager and Researcher for USAID’s performance evaluation of the U.S. Women’s Global Development and Prosperity Initiative, the first government-wide effort to advance women’s economic empowerment. She also provides operational oversight of Integra’s two-year-long engagement with USAID to support Vietnam’s development and implementation of public-private partnerships. In previous positions, she conducted field research for a variety of agricultural, M&E, and political economy activities, mostly in Southeast Asia and East Africa. Her favorite assignment to date was conducting field research for an agricultural market assessment in the Philippines for MCC, specifically focused on the value and supply chains of processed mango products. In addition to interviewing and analyzing data from smallholder farmers, mango traders, and exporters to inform MCC’s investments, mango tastings were a nice perk of the job.
Pin Thanesnant
Director of Operations, USAID Portfolio
Ms. Ganyapak (Pin) Thanesnant currently serves as the Director of Operations for Integra’s USAID portfolio. She brings ten years of experience in project management and operations, resource mobilization, and policy and market assessments, specifically in areas of food security and the business enabling environment. She has managed projects and implemented reform efforts across twenty countries in Africa and Asia. She oversees all operations and finances of Integra’s flagship contracts: USAID’s Learning, Evaluation, and Analysis Project III (LEAP III) and USAID’s Asia Emerging Opportunities (AEO). Under both contracts, she ensures rapid responses to rigorous, independent, and high-quality analytical services to USAID.
In just three years of LEAP III, Pin has managed over 50 activities across 30 countries and multiple sectors. In addition to project management, she also provides technical support on activities—most recently, serving as the Policy Expert for USAID’s Bangladesh Agriculture Policy Assessment, as well as the Evaluation Expert conducting an ex-post evaluation of USAID/Zambia’s Production, Finance, and Improved Technology Plus (PROFIT+) program and a mid-term evaluation of USAID/Belarus’ I3 program.
Prior to joining Integra, Ms. Thanesnant worked with Heifer International, managing all funding efforts in East Asia and Southern/East African countries through donor relations, contractual negotiations, and development and review of technical and cost proposals. Prior to this, she worked at Fintrac, Inc., where she was responsible for providing analytical services under USAID’s EAT Project. Pin holds an MA in Public Anthropology and International Development from American University and a BA in International Studies from the University of Richmond.
Brenna Casey
Operations Specialist
Brenna Casey joined Integra as an Associate in November 2018. She performs project backstopping for USAID and Millennium Challenge Corporation (MCC) projects, including but not limited to development of SOWs/concept notes; consultant recruitment and contracting; budget development, reporting and analysis; quality assurance and contractual compliance; travel coordination and logistics; project reporting; and project launch and close out activities. Other responsibilities include contributing to technical desk research and report writing. She also supports new business development, including responding to SSNs and RFIs, and past performance write ups, RFP/RFQ compliance, recruiting and personnel matrices, and coordination with partners and preparation of teaming agreements and cost information for proposals.
Brenna also currently serves as Private Sector Engagement (PSE) Specialist under Integra’s PSE practice area. She serves as Operations Lead for a $1.5M+ PSE Activity under the USAID LEAP III contract, where she works with a team of 12+ consultants in the co-creation and implementation of PSE Action Plans for the Middle East Bureau and nine Operating Units in the region. Activities include Bureau and Mission workshops and trainings, a listening tour, development of Mission PSE portfolio reviews and integration analyses, a PSE thought piece, and remote and in-person private sector outreach. Under this activity, she participated in a 2-week field visit across four cities in Morocco and interviewed private sector actors representing five key sectors, as well as 1-week of PSE brainstorming sessions with USAID/Egypt staff in Cairo for their PSE Action Plan and CDCS. Her favorite experience to date was leading the PSE brainstorming session with the Basic Education technical team in Cairo. As PSE Specialist, Ms. Casey has also provided technical support to the USAID/Egypt 2020 Private Sector Landscape Assessment (PSLA).
Ms. Casey holds a BA in Foreign Affairs and Psychology and a minor in Religous Studies (Islam) from the University of Virginia. She is professionally certified in Project Management from the University of Virginia and the Project Management Institute. She is currently applying to pursue her graduate studies in Washington, D.C. In her free time she loves reading a good book on the Rappahannock River in Urbanna, Virginia.
Ms. Cazier serves as an Associate at Integra, providing project management support for the USAID LEAP III and AEO projects, as well as business development support for new opportunities. Prior to joining Integra, Isabella worked on the Programs team at World Learning, managing international youth exchange programs across the Americas. She has worked extensively in Latin America on youth development programs, and credits this opportunity with shaping her interest in international affairs. Isabella is PMI certified, and holds an MA in International Affairs and Development from The George Washington University, and a BA in Anthropology and Russian Literature from Trinity University in San Antonio, Texas.
Isabella started at Integra in February 2020, and has worked on a range of projects, including the Tiger Matters Knowledge Management events which coincided with World Wildlife Day, the assessment of Democracy, Rights and Governance in the Pacific Islands region and the Mid-Term Evaluation of USAID/Rwanda’s Hinga Weze program. Working at a small business like Integra means that employees have the opportunity to develop professional skills very quickly, and the expertise on the team always leads to fascinating conversations around the virtual lunch table.
Isabella moved around a lot growing up, living in four countries before moving to the United States for college.
Ganyapak (Pin) Thanesnant Director of Operations
Ms. Ganyapak (Pin) Thanesnant currently serves as the Director of Operations for Integra’s USAID portfolio. She brings ten years of experience in project management and operations, resource mobilization, and policy and market assessments, specifically in areas of food security and the business enabling environment. She has managed projects and implemented reform efforts across twenty countries in Africa and Asia. She oversees all operations and finances of Integra’s flagship contracts: USAID’s Learning, Evaluation, and Analysis Project III (LEAP III) and USAID’s Asia Emerging Opportunities (AEO). Under both contracts, she ensures rapid responses to rigorous, independent, and high-quality analytical services to USAID.
In just three years of LEAP III, Pin has managed over 50 activities across 30 countries and multiple sectors. In addition to project management, she also provides technical support on activities—most recently, serving as the Policy Expert for USAID’s Bangladesh Agriculture Policy Assessment, as well as the Evaluation Expert conducting an ex-post evaluation of USAID/Zambia’s Production, Finance, and Improved Technology Plus (PROFIT+) program and a mid-term evaluation of USAID/Belarus’ I3 program.
Prior to joining Integra, Ms. Thanesnant worked with Heifer International, managing all funding efforts in East Asia and Southern/East African countries through donor relations, contractual negotiations, and development and review of technical and cost proposals. Prior to this, she worked at Fintrac, Inc., where she was responsible for providing analytical services under USAID’s EAT Project.
Pin holds an MA in Public Anthropology and International Development from American University and a BA in International Studies from the University of Richmond. While Ms. Thanesnant has spent over eight years in Washington, D.C., she was raised in six countries before coming to the United States to pursue her undergraduate degree. She is fluent in Thai and English, and conversational in French. She enjoys cooking, swimming, and going on hikes with her German Shepherd, Havana. More details can be found here.